Allergy Friendly Gerbs FAQs & Privacy Policy

GERBS FAQs, RETURNS & PRIVACY POLICY

Gerbs Questions


How long will it take to get my package?

Once we have payment, we ship within 8-24 hours, and the average transit is 1-4 days depending upon the shipping location from our facility in Rhode Island.


Do You ship to Military addresses?

We support our Troops. Gerbs Ships to Military Addresses at reduced Postal Rates.


Do you ship Internationally?

Although our site does not currently offer International Shipping (other than Canada), you may contact us with a request.


What is your Returns Policy?

Follow these three easy steps to return your item for return or exchange. Please note, Gerbs will only accept returns on unopened, unaltered product in its original Gerbs factory sealed packaging within 30 days of receiving the goods from Gerbs. After this period, you will need to qualify for special circumstances based upon your unique case. Remember…Gerbs Foods are free of the 12 major allergens so cross-contamination issues in our facility is one of our highest concerns. Please do not attempt to return opened packages, they will be documented, photographed and destroyed.
Step 1:
Please make a copy of your original sales receipt and any email correspondence pertaining to this return and include these documents.
Step 2:
The customer assumes all return shipping fee’s back and forth to Gerbs. Box up your unopened merchandise. Please allow a minimum of 21 days for us to receive and process your return, depending upon your distance from our facility and the method of shipment. We’ll credit or refund the value of the merchandise total and any taxes you were charged (excluding delivery and handling charges).
ALL RETURNS MUST BE UNOPENED. ANY OPENED OR PARTIALLY OPENED PRODUCT WILL BE REJECTED AND if you choose, will be RETURNED TO YOU WITH ADDITIONAL SHIPPING COSTS. We are sorry for any inconvenience.
Step 3:
Please enter our email address for tracking purposes: sales@mygerbs.com.


Who should I Contact if I have more questions?

You may direct further inquires to: Customer Service: (401) 231-5181 or eMail us at sales@mygerbs.com


Can I pick up my order at Gerbs?

Yes, all Gerbs products may be picked at our factory. At checkout, just select “Local Pickup” instead of other Shipping Options.


Do I need to Register to order?

No, you do not need to register to place an order. Simply choose, “GUEST CHECKOUT.”


Warm Weather Ice Pack Chocolate Fee ends?

Getting melted chocolate in the mail is not fun. The Warm Ice Pack Fee will end most likely mid October.


Are your products Organic?

Although many of our products are indeed Organic, we are not permitted to label them as such because we are still in the process of Full Certification.


Where do your products come from?

Gerbs food products are sourced from all over America and globally depending upon the product. Please email us with any specific questions: sales@mygerbs.com


What if I have an allergy to an ingredient?

Although we are a dedicated no-nuts equipment facility, if you have allergies to any Gerbs Allergy Friendly products (grains, seeds, fruits, rice or oats) or ingredients, please email us first before ordering: sales@mygerbs.com


Do your Dried Fruits contain chemicals?

All Gerbs Dried Fruits contain no chemicals and are Sulphur Dioxide Free, Potassium Sorbate Free, Sodium Benzoate Free and Sodium Nitrate/Nitrate Free.


How do I store your products?

If properly stored, Gerbs Food Products will stay fresh so that you can enjoy them for months. We strongly recommend however, storing in an airtight (dark colored/opaque) container in a cool, dark environment like a pantry or kitchen cabinet, away from direct exposure to sunlight or excessive heat like an oven. The amount of times you open the container and let in the harmful effects of oxygen will only increase the likelihood of rancidity thus we encourage you to not empty more than 1 pound of product at a time, and to enjoy at least 1-3 ounces per day for optimal health benefits. NOTE! You can also put Gerbs into Freezer Ziplocks (it should say “freezer” on box) and store in your freezer or deep freezer.


Difference between Kernel/Shelled and Whole/In-Shell Seeds?

Pumpkin, sunflower, and hemp seeds come in the shell or out of the shell. “In the Shell,” is commonly referred to as “whole.” “Out of the Shell” is commonly known as kernels or hearts. Whole hemp and pumpkin may be eaten in their entirety to increase fiber intake but may also be cracked open. It is not recommended to eat whole sunflower in their entirety as the shell is too tough for most to digest.


Does Gerbs offer retail products with a UPC code?

Currently, we do not offer bar code ready retail products. It is however, something we may consider in the future.


Do you offer Bulk Discounts?

Yes, we do offer Bulk Discounts on all Gerbs Allergy Friendly products depending upon the pounds ordered. You will see that during the ordering process.

Allergy Questions


Difference between Food Allergy and Food Intolerance?


A FOOD ALLERGY occurs when the immune system reacts to a certain food. The symptoms typically include hives, swelling of the throat or tongue, nausea, and loss of consciousness.
A FOOD INTOLERANCE is caused by an enzyme deficiency; it does not involve the immune system. Lactose intolerance is an example. A person with lactose intolerance lacks an enzyme that is needed to digest milk sugar. When the person eats milk products, symptoms such as gas, bloating, and abdominal pain may occur.


What are Food Allergy symptoms?

Symptoms include:
• Skin – itchy rash or hives, swelling, and/or eczema
• Gastrointestinal tract and/or swelling of the lips, tongue or mouth; itching or tightness in the throat; nausea; abdominal pain; Vomiting; and/or diarrhea
• Respiratory tract watery, itchy eyes; runny, stuffy nose; dry, staccato cough; tightness in the chest or shortness of breath; and /or wheezing


What is Anaphylaxis?

Anaphylaxis, a Greek word meaning “without protection,” is a severe allergic reaction that is potentially fatal. It is caused by food allergy, insect stings, medication, and in rare cases, latex. During anaphylaxis, a person may experience any combination of the symptoms related to food allergy. The symptoms will affect the entire body. The person may also experience a drop in blood pressure, loss of consciousness, or death.


Can a Food Allergy reaction be prevented?

Strict avoidance of the allergy-causing food is the only way to avoid a reaction. Reading ingredient labels for all foods is the key to maintaining control over the allergy. If a product doesn’t have a label, allergic individuals should not eat that food. If the label contains unfamiliar terms, shoppers must call the manufacturer and ask for a definition or avoid eating that food.


What type of Testing is performed to determine Food Allergies?

The skin prick test is the preferred method of testing food allergies. A RAST blood test is sometimes used instead. A negative result virtually confirms that the patient is not allergic to that food. However, a positive result only indicates the possibility that the patient will have a reaction upon eating the food. A food challenge test is often needed to confirm positive results.

Privacy Policy


Security

We implement a secure processing server on our site when collecting information to ensure a high level of security for your personal information entered such as bank details and credit card information.


Your Privacy

At Gerbs Allergy Friendly Foods, your personal information is confidential. We do not rent, sell, barter or trade email addresses. When you place an order with us, we collect your name, address, telephone number, credit card information and your email address. We use this information to fulfill your order and to communicate with you about your order.


Contact Us

If your question or comment is relative to your mygerbs.com order, call (401) 231.5181 and speak with one of our friendly Customer Service professionals or eMail us: sales@mygerbs.com


How to Order

Ordering online from Gerbs Allergy Friendly Foods is easy! Simply choose the items you wish to purchase and add them, individually, to your shopping cart. Each time you add an item, you’ll be able to view the entire contents of your cart with a total dollar amount purchased so far. You will also be able to see which items are in stock, and which items are awaiting replenishment. When you are ready to checkout, click the checkout button and proceed to the secure checkout area.


Pricing, Payment & Sales Tax

All prices are in U.S. Dollars (USD) and are subject to change without notice. We currently accept VISA, MASTERCARD, and AMERICAN EXPRESS credit cards for online purchases, as well as PayPal and Amazon payments. If you order through our secure online shopping cart, all orders are subject to verification and acceptance before shipping.


Online Orders

At Gerbs Allergy Friendly Foods, most orders are processed & shipped out from our warehouse within 24-48 hours upon payment receipt. Standard UPS Ground packages will be received within 1-5 business days depending upon your location from Gerbs in Rhode Island. Although most online orders process and deliver within 3 to 5 business days, please allow up to 2 to 3 weeks for delivery. When checking out, please specify a physical street address. UPS will not deliver to P.O. Boxes.


TERMS OF USE

This website is operated by Gerbs Pumpkin Seeds Company Inc. All inquiries may be directed to:
GERBS
92 Allendale Ave
Johnston, RI 02909
United States of America
Your use of this Web site is governed by these terms and conditions. Please take a few minutes to review these terms and conditions. Your use of the Gerbs Pumpkin Seeds Company Inc. website constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these terms and conditions, do not use the Gerbs Pumpkin Seeds Company Inc. website.


NOTICE: Terms May Change

Gerbs Pumpkin Seeds Company Inc. reserves the right to update or modify these terms and conditions at any time without prior notice. Your use of the Gerbs Pumpkin Seeds Company Inc. website following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions each time you use this website.


Use of Website

The Gerbs Pumpkin Seeds Company Inc. website is for the sole use of individuals and entities wishing to review, consider, purchase or otherwise engage in retail transactions involving Gerbs Pumpkin Seeds Company Inc. goods and services and/or to otherwise transact business with or contact Gerbs Pumpkin Seeds Company Inc. on their own behalf. No information concerning the transactional preferences of an individual customer (whether such customer is a person or an entity) can be entered, altered, modified or otherwise affected, by any third party on behalf of such individual customer. The allergy information contained on this website is for informational purposes only. This website is not intended to be a substitute for professional medical advice, diagnosis or treatment. Always seek the advice of your physician or other qualified health care provider with any questions you may have regarding your food allergies or other medical conditions.


Copyright Notice

All of the content you see on this website, including, for example, but not limited to, all of the page headers, images, illustrations, graphics, audio clips, video clips, and text (referred to herein as the “Content”) is the exclusive property of Gerbs Pumpkin Seeds Company Inc. and/or is subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by Gerbs Pumpkin Seeds Company Inc. by one of its affiliates or by third parties who have licensed or assigned their rights, interests and/or materials to Gerbs Pumpkin Seeds Company Inc.
The entire content of the Gerbs Pumpkin Seeds Company Inc. website is copyrighted as a collective work under U.S. and other applicable copyright laws, and Gerbs Pumpkin Seeds Company Inc. owns a copyright in the selection, coordination, arrangement and enhancement of the content. The Content of the Gerbs Pumpkin Seeds Company Inc. website and the website as a whole, are intended solely for the personal and non-commercial use of the users of our site. As such a user, you may download, print and store selected portions of the Content, but only if (1) you use any such copies of the Content only for your own personal and non-commercial use, (2) you do not copy or post the Content on any network computer or broadcast the Content in any media and/or in any form or format, (3) you do not modify or alter the Content in any way, or delete or change any copyright or trademark notice, and (4) you properly credit any intellectual property rights to Gerbs Pumpkin Seeds Company Inc. No right, title or interest in any downloaded or copied materials are transferred to you as a result of any such downloading or copying.
Gerbs Pumpkin Seeds Company Inc. reserves complete title and full intellectual property rights in any Content you download from this website. Except as noted above, you may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the Content without first obtaining the express written permission of Gerbs Pumpkin Seeds Company Inc.


Submissions

We welcome your comments regarding the Gerbs Pumpkin Seeds Company Inc. website however, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively, “Comments”) sent to Gerbs Pumpkin Seeds Company Inc. shall be and remain the exclusive property of Gerbs Pumpkin Seeds Company Inc. Your submission of any such Comments shall constitute an assignment to Gerbs Pumpkin Seeds Company Inc. of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments. Gerbs Pumpkin Seeds Company Inc. will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.


Indemnification

You agree to defend, indemnify and hold Gerbs Pumpkin Seeds Company Inc. harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the site, including, without limitation, your use of this Gerbs Pumpkin Seeds Company Inc. website in violation of these Terms of Use.


Personal Information

When you interact with us, we automatically receive and store certain types of information, such as the content you view, the date and time that you view this content, the products you purchase, or your location information associated with your IP address. We use the information we collect to serve you more relevant advertisements (referred to as “Retargeting”). This is statistical information used to monitor the usage of our website and for advertising purposes. This information does not include personal information.


Cookies

As you visit https://mygerbs.com, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with www.mygerbs.com. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number. You can visit the page https://www.adroll.com/about/privacy to opt out of AdRoll and their partners targeted advertising.